Privacy & Cookie Policy
This privacy policy will explain how THEKÜR (“Website”) uses the personal data we collect
from you when you use
our Website.
This Website is
not intended for anyone under the age of eighteen years, and that is why we do
not knowingly collect personal information from anyone under the age of
eighteen years. In addition, we may limit how we collect, use, and store some
of the information of EU users between 13 and 16. In some cases, this means we
will be unable to provide certain functionality to these users. If we need to
rely on consent as a legal basis for processing your information and your
country requires consent from a parent, we may require your parent’s consent
before we collect and use that information. Make sure to read the entire policy
to fully understand all the below terms related to your privacy.
You must read this
privacy policy together with other Website policies we may provide on specific
occasions when we are collecting or processing personal data about you so that
you are fully aware of how and why we are using your data. This privacy policy
supplements other notices and privacy policies and is not intended to override
them.
Our Privacy Policy explains:
1.
What data do we collect?
2.
How do we collect your data?
3.
How will we use your data?
4.
How do we share your data?
5.
How do we store your data?
6.
How long do we store your data?
7.
Marketing
8.
Automated decision making
9.
Your data rights
10.
What are cookies?
11.
How do we use cookies?
12.
What types of
cookies do we use?
13.
How to manage your cookies
14.
Do not track
15.
Complaints
16.
Privacy policies of other websites
17.
Changes to our privacy policy
18.
How to contact us
By using the Website,
you fully consent to the practices described in this privacy policy, including
the disclosure of your information to locations which the authorities in your
jurisdiction may not recognise as providing an adequate level of protection for
personal data.
1.
What data do we collect?
We collect
data and process data when you :
(a)
identity data includes first name, last name,
username or similar identifier, title, date of birth and gender;
(b)
contact data includes billing address,
delivery address, email address and telephone numbers;
(c)
financial data includes bank account and
payment card details;
(d)
transaction data includes details about
payments to and from you and other details of products you have purchased from
us;
(e)
technical data includes internet protocol (IP)
address, your login data, browser type and version, time zone setting and
location, browser plug-in types and versions, operating system and platform,
and other technology on the devices you use to access this Website;
(f)
profile data includes your username and
password, purchases or orders made by you, your interests, preferences,
feedback and survey responses;
(g)
usage data includes information about how you
use our Website, products and services; and
(h)
marketing and communications data includes
your preferences in receiving marketing from us and our third parties and your
communication preferences.
(i)
information that you provide by filling in
forms on our Website, including information provided at the time of registering
to use our Website and other co-registrations (e.g., social media logins),
subscribing to our Services, posting material, or requesting further services;
(j)
the information you provide when you enter a
competition or promotion via our Website or our social media channels like Instagram,
provide reviews, testimonials, or feedback on our Website;
(k)
information you provide us, or that we may
collect from you when you report a problem with our Website;
(l)
a record of correspondence in an event that
you contact us;
(m)
general, aggregated, demographic, and
non-personal information to improve our Website;
(n)
any other information we consider necessary
to enhance your experience on the Website.
(o)
professional or employment-related
information for the purpose of recruitment and any other information users
provide in connection with applying, interviewing for employment at THEKÜR In
an event that you are retained as an employee we may need to additional
information from you for the purpose of your employment.
2.
How do we collect data?
(a)
We collect data and process data when you interact with us
by filling in forms or by corresponding with us by post, phone, email, or
otherwise. This includes personal data you provide when you:
(i)
use our services or buy our products;
(ii)
create an account on our Website;
(iii)
subscribe to our service or publications;
(iv)
request marketing to be sent to you;
(v)
enter a competition, promotion or survey; or
(vi)
give us feedback to contact you;
(vii)
register online or place an order for any of
our products;
(viii)
voluntarily complete a customer survey that
accompanies a newsletter or provide feedback via email; or
(ix)
seek information by calling our customer
helplines.
(b)
We may also use automated technologies which may collect information
about your equipment, browsing action and patterns.
(c)
We
may also collect data from third party automated sources.
3.
How will we use your data?
We collect your data so
that we can:
(a)
process your order and manage your account;
(b)
verify
your identity to confirm that the request came from you. We may contact you by
phone or e-mail to verify such requests. Depending on your request, we will ask
for information such as your name, e-mail address, or a phone number you have
used with us. For certain requests, we might also ask you to provide details
about the most recent purchase you made online or in store.
(c)
email you with special offers on other
products and services we think you might like;
(d)
provide you with information, products, or
services that you request from us or which we feel may interest you, where you
have consented to be contacted for such purposes;
(e)
provide you with location-based services, such
as advertising, search results, and other personalized content;
(f)
carry out our obligations arising from any
contracts entered into between you and another entity using our Website or
between you and us;
(g)
improve our Services and to deliver a better
and more personalised service to you;
(h)
ensure that content from our Website is
presented most effectively for you and the device you use to access our platform;
(i)
notify you about changes to our Services;
(j)
enhance your experience of the platform;
(k)
administer and manage our incentives programs
and fulfill your requests for incentives, and/or to allow you to participate in
competitions;
(l)
provide our services and fulfil our contracts
with you, as described above. For example, we may share your information with
delivery partners and payment gateway providers to fulfil your orders;
(m)
to use data analytics to increase the efficiency
of the Website experience; and
(n)
to enhance your user experience to recommend
personalized products.
4.
How do we share your personal information?
In addition to the specific situations discussed
elsewhere in this privacy policy, we disclose personal information in the
following circumstances:
(a)
Corporate
Affiliates: we may share personal
information with our corporate affiliates and branches who process personal
information on our behalf as our service provider, where necessary to provide a
product or service that you have requested, or in other circumstances with your
consent or as permitted or required by law.
(b)
Service
Providers: we share certain personal
information with third parties that perform services to support our core
business functions and internal operations including: fulfilling orders,
delivering packages, complying with your request for the shipment of products
to or the provision of services by a third party intermediary, sending postal
mail, e-mails and text messages, analyzing customer data, providing marketing
assistance, administering our Ratings & Reviews, processing credit card and
debit card payments, investigating fraudulent activity, conducting customer
surveys, and providing customer service.
(c)
Social
Media: some of our websites have
features such as, plugins, widgets, or and other tools made available by third
parties that may result in information being collected or shared between us and
the third party. For example, if you use Facebook’s “Like” feature, Facebook
may register the fact that you “liked” a product and may post that information on
Facebook. Their use of your information is not governed by this privacy policy.
(d)
Public
Forums: our website provides the
opportunity to post content in a public forum. If you decide to submit
information in these public forums, that information will be publicly
available.
(e)
Legal
Process: we may disclose personal
information in response to subpoenas, warrants, court orders, government
inquiries or investigations, or to comply with relevant laws and regulations.
We may also disclose information to establish, exercise, or protect the rights
of our company, employees, agents, and affiliates; to defend against a legal
claim; to protect the safety and security of our visitors; to detect and
protect against fraud; and to take action regarding possible illegal activities
or violations of our policies.
5.
How do we store your data?
(a)
We use the
Amazon Web Service (AWS) for storing, processing, and maintaining the storage
of data provided by the users.
(b)
We implement reasonable organizational level, physical,
and technical security measures to help guard your data from any loss, theft,
misuse, and unauthorized access, disclosure, alteration, and destruction.
However, no physical or electronic security system is impenetrable.
(c)
Your information may be
transferred, stored, processed, and used by our service providers in one or
more countries outside your originating country. Your payment details may be
transferred to and stored with our affiliated companies to, among other things,
process your payment details and provide support services to you.
(d)
Personal
information is also maintained and is accessible by authorized employees,
representatives, and agents as necessary for the purposes described in this
privacy policy.
(e)
We store the following information for as
long as they are required for users to log in:
·
if you have consented to the processing, at
most until you revoke your consent;
·
if we need the data for the execution of a
contract, at most for as long as the contractual relationship with you exist
·
if we use the data based on a legitimate
interest, at most for as long as your interest in deletion or anonymization
does not outweigh the data;
·
insofar as statutory storage obligations
exist, until the end of the storage periods.
·
your basic account information, including
your name, phone number, and email address.
·
location information for different lengths of
time based on how precise it is and which services you use.
·
In
an event, you do not want the Website and affiliates to store your credit card
service, please contact your card issuer
6.
How long do we store your information?
(a)
We will store your information
for as long as necessary to fulfill the purposes indicated in this Privacy
Policy or as otherwise permitted or required by law to provide services to you.
(b)
Keep in mind that, while our systems are
designed to carry out our deletion practices upon deletion of accounts, we
cannot promise that deletion will occur within a specific timeframe. There may
be legal requirements to store your data and we may need to suspend those
deletion practices if we receive a valid legal process asking us to preserve
content or if we receive reports of abuse or other Terms of Service violations.
Finally, we may also retain certain information in backup for a limited period
of time or as required by law.
(c)
Our websites, includes functionality that allows you to remain logged in so
that you do not have to re-enter your password each time you want to access
your account. If you choose to remain logged in, you should be aware that
anyone with access to your device will be able to access and make changes to
your account and may be able to make purchases through your account. For that
reason, if you choose to remain logged in, we strongly recommend that you take
appropriate steps (such as enabling the “Passcode Lock” security feature on
your mobile device) to protect against unauthorized access to and use of your
account. Please also notify us as soon as possible if you suspect any
unauthorized use of your account or password.
7.
How
do we protect your personal information?
(a)
Personal
information is maintained on our servers or those of our service providers, and
is accessible by authorized employees, representatives, and agents as necessary
for the purposes described in this privacy policy.
(b)
We
realize that that individuals trust us to protect their personal information.
We maintain reasonable and appropriate physical, electronic and procedural
safeguards designed to help protect your personal information. While we attempt
to protect your personal information in our possession, no method of
transmission over the internet, or security system is perfect, and we cannot
promise that information about you will remain secure in all circumstances.
(c)
For
your convenience, our website includes functionality that allows you to remain
logged in so that you do not have to re-enter your password each time you want
to access your account. If you choose to remain logged in, you should be aware
that anyone with access to your device will be able to access and make changes
to your account and may be able to make purchases through your account. For
that reason, if you choose to remain logged in, we strongly recommend that you
take appropriate steps (such as enabling the “Passcode Lock” security feature
on your mobile device) to protect against unauthorized access to and use of
your account. Please also notify us as soon as possible if you suspect any
unauthorized use of your account or password.
8.
Marketing
(a)
Our company would like to send
you information about products and services of ours that we think might
interest you.
(b)
If you have agreed to receive
marketing, you may always opt-out at a later date.
(c)
We collect and share some of this
information directly with our advertising partners, and in some cases through
the use of cookies or other similar technologies (which you may consent to,
depending on your location).
(d)
For more information about how
targeted advertising works, you can visit the Network Advertising Initiative’s
(“NAI”) educational page at https://thenai.org/about-online-advertising/faq/?tab=2
(e)
If you no longer wish to be
contacted for marketing purposes write us an email at customercare@thekur.com.
(f)
Please note that we do not share
text messaging opt-in data and consent with any third parties for their
marketing purposes.
9.
Automatic decision-making
(a)
If you are a
resident of the EEA, you have the right to object to processing based solely on
automated decision-making (which includes profiling), when that decision-making
has a legal effect on you or otherwise significantly affects you.
(b)
We do not
engage in fully automated decision-making that has a legal or otherwise
significant effect using customer data.
10.
Your data
rights
We want you to be
in control of your information, so we provide you with the following tools:
(a)
Download data: you can access and edit most
of your basic account information right on the Website or you can send us an email at customercare@thekur.com. Because your privacy is important to us, we
may ask you to verify your identity or provide additional information before we
grant you access or update your personal information. We may also reject your
request to access or update your personal information for several reasons,
including, the request risks the privacy of other users or if the request is
unlawful.
(b)
Revoking permissions: if you authorize
us to use your information, you can always change your mind and simply revoke
your permission by changing the setting but bear in my doing that, the Website may
lose functionality.
(c)
Deletion of your account on the
Website
(d)
Consistent
with applicable law, you may exercise the rights described in this section.
Please note that some of the rights may vary depending on your country of
residence.
11.
What are cookies?
Cookies are text
files placed on your computer to collect standard Internet log information and
visitor behaviour information. When you visit our websites, we may collect
information from you automatically through cookies or similar technology. For further information, visit https://www.aboutcookies.org/
12.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your
experience on our website, including:
(a)
Keeping you signed in
(b)
Understanding how you use our website
(c)
Administrative functions of the website,
(d)
Navigation on the website,
(e)
Checkout
(f)
Cart functions
(g)
Customer logins
(h)
Navigation on the website,
(i)
Facilitating and upgrading customer
information
13.
What cookies do we use?
There are several different
types of cookies,
however, our website
uses the following type of cookies, including without limitation:
(a)
Functionality - Our
company uses these cookies so that we recognize you on our website
and remember your previously selected
preferences. These could include what language
you prefer and the location you are in.
(b)
Advertising - Our company uses these cookies to collect
information about your visit to our Website,
the content you viewed, the links you followed, and information about your browser, device, and your IP address. Our
company sometimes shares some limited aspects
of this data with third parties for advertising purposes.
We may also share online
data collected through cookies
with our advertising partners
(c)
Strictly Necessary Cookies: These cookies are essential to enable you to
operate and explore around our website and use features like accessing secure
areas of the website or remembering language choices. Without these cookies, we
might not be efficiently able to provide you with services like enabling
appropriate content supported on your device.
(d)
Social Media: To enhance your internet
experience and to make the sharing of content easier, some of the pages on our
platform may contain tools or applications that are linked to third-party
social media service providers such as Facebook or Pinterest. Through these
tools or applications, the social media service provider may set its cookies on
your device. We do not control these cookies and you should check the social
media service provider’s platform for further details about how they use
cookies. These may also include Social and Content cookies are placed by many
social media plugins (for example the Facebook’s reaction buttons or likes),
and other tools meant to provide or improve the content on a website.
(e)
Third-party analytics cookies: We also use Google Analytics and other
third-party analytics providers to help measure how users interact with our
website content. These cookies “remember” what our users have done on previous
pages and how they’ve interacted with the website.
14.
How to manage cookies
You can set your browser
not to accept cookies, and the above website
tells you how to remove
cookies from your browser. However, in a few cases, some of our website
features may not function as a result.
15.
Do not track
(a)
Your browser settings
may allow you to automatically transmit a "Do Not Track" signal to
websites and online services you visit; however, unless mandated by law and
where it is required by us to do so as per the law, the website shall not alter
its current practices when it receives a "Do Not Track" signal from a
visitor's browser.
(b)
Most
browsers automatically accept cookies, but you can choose whether or not to
accept cookies through your browser controls, often found in your browser’s
“Tools” or “Preferences” menu. More information on how to modify your browser
settings or how to block, manage or filter cookies can be found in your
browser’s help file or through such sites as: https://www.aboutcookies.org/
16.
Complaints
We would appreciate
the chance to deal with your concerns before you approach the relevant privacy
supervisory authority, so please contact us in the first instance.
17.
Privacy policies of other Websites
Our Website contains links to other Websites. Our Privacy Policy applies
only to our Website, so if you click on a link to another website, you should read their
Privacy Policy.
18.
Changes to our privacy
policy
We regularly review
our privacy policy and place any updates on this web page. This privacy policy was last updated on 17 December
2021.
19.
How to contact us
If you have any questions about our privacy
policy, the data we hold on you, or you would
like to exercise one of your data
protections rights, please
do not hesitate to contact
us.
Email us at: customercare@thekur.com